Privacy policy
This Privacy Policy describes how SteepLux™ (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from steeplux.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you,
- Provide or improve the Services,
- Comply with any applicable legal obligations,
- Enforce any applicable terms of service,
- Protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including messages or inquiries sent through our Services.
Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Device information,
- Browser information,
- Information about your network connection,
- Your IP address,
- Other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies who support our Site and Services (e.g., Shopify).
- Payment processors who collect payment information (e.g., credit card information, billing address) to process your payment and fulfill your orders.
- Marketing and advertising partners that collect online activity data to provide targeted advertising.
How We Use Your Personal Information
✅ Providing Products and Services
We use your personal information to provide you with the Services in order to process your payments, fulfill your orders, send notifications related to your purchases, manage your account, arrange shipping, and facilitate returns.
✅ Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email or showing advertisements.
✅ Security and Fraud Prevention
We use your personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
✅ Service Improvements & Communication
We use your personal information to enhance our Services, provide customer support, and improve user experience.
Cookies
Like many websites, we use Cookies on our Site. You can learn more about how Shopify uses Cookies here: Shopify Cookie Policy.
Most browsers automatically accept Cookies, but you can manage your Cookie settings. Keep in mind that removing or blocking Cookies may impact your experience on our Site.
Our website also recognizes Global Privacy Control (GPC) signals, allowing you to opt out of certain data-sharing practices.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons:
- With vendors or third parties who perform services on our behalf (e.g., payment processing, fulfillment, shipping).
- With business and marketing partners for advertising purposes.
- When required by law (e.g., responding to subpoenas, search warrants).
Your Rights
Depending on where you live, you may have rights related to your personal information, including:
✔ Right to Access / Know – You can request details about the personal information we hold about you.
✔ Right to Delete – You may request deletion of your personal information.
✔ Right to Correct – You can request corrections to inaccurate personal information.
✔ Right of Portability – You may request a copy of your personal information.
✔ Right to Restrict Processing – You can ask us to stop or limit data processing.
✔ Right to Withdraw Consent – Where consent is required, you may withdraw it.
You can exercise these rights by contacting us at Supportsteeplux@gmail.com.
We will not discriminate against you for exercising your rights. However, we may need to verify your identity before fulfilling your request.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us for deletion.
Security and Retention of Your Information
We implement security measures to protect your personal information. However, no security system is 100% secure. Please avoid sharing sensitive data via unprotected channels.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
International Users
If you access our Services from outside your country of residence, you acknowledge that your personal information may be transferred to and processed in other countries.
For users in Europe, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) to protect your data.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
📧 Email: Supportsteeplux@gmail.com