Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as received: unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, contact us at Supportsteeplux@gmail.com. We will provide you with the necessary return address and instructions. Items sent back without prior approval will not be accepted.

For any return-related inquiries, reach out to us at Supportsteeplux@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it.

Exceptions & Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

If you have concerns about a specific item, feel free to contact us.

Exchanges

The quickest way to get what you need is to return your original item first. Once the return is approved and processed, you can make a separate purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or denial of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that banks or credit card companies may take additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at Supportsteeplux@gmail.com.